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NATIONAL SPEAKER: AMY KOSNIKOWSKI DILISIO June 14th!
June 14, 2016 @ 8:15 am - 12:00 pm
“The Time Is Now to Revitalize & Refocus on Resident Retention”
BRAA Office, 14101 Perkins Road, Baton Rouge, LA
Registration 8:15 am
Breakfast at 8:30 am
Program begins at 9:00 am
Resident Retention: What it is & why it matters in an over-saturated market.
Current Market Status: How it will affect your community and resident’s future renewal decisions
The Secret Sauce To Retention Success: Expectations, Perceptions & Experience
What’s Your Strategy? The Blueprint To Make It Happen
- It should be your pleasure! Customer service centric best practices
- Stepping up the amenities & service game to increase resident’s value
- Increase appeal for residents to renew and refer
Let’s Keep’em Happy: Tips for Everyday Success
Secrets to Building a Sense of Community
Upgrade Me! Ideas to sweeten the renewal deal
Maximize Your Hidden Gem: Your Maintenance Service Team
Winning interactions & golden touch points
Gain Confidence to Get Top Dollar Rent Growth
Product & Market Know-How: Your competitive advantage and how to use it
Effective responses and techniques to master resident’s common rent increase questions