When Calm Down Doesn't Cut It
Keynote Speaker: Katie Rigsby Encountering difficult people in the workplace is nothing new to multifamily professionals. Whether you are mild mannered or short tempered, keeping your cool amid conflict is a skill that can be mastered. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise.
Members: $25.00 Non members: $60.00